Where we deliver
Mousery Store currently prepares orders for Malaysia and Singapore. Delivery times can vary with your address, the courier's schedule, holidays, stock availability and your checkout details.
Sales & return policy
What happens after checkout.
This page covers shipping, order changes, returns and digital guide access, so you know what to expect once you've paid.
Last updated: 3 July 2026. This is general website information, not legal advice. A qualified adviser should check it before launch.
Check before you pay
Please check your name, address, phone number and product choices before payment. If something needs changing, contact us quickly, before the parcel is packed.
Care product returns
For hygiene and safety, care products that are opened, used or damaged by the customer usually can't be returned. We may review unopened items for return if you ask promptly and send proof of purchase.
If your parcel arrives damaged or wrong
If something arrives damaged or different from your order, keep the packaging and take clear photos. We'll review the issue and may arrange a replacement, store credit or refund where appropriate.
Digital guides
You get your digital guides through your account and Library. Once access is provided, digital purchases are generally not returnable, unless you bought the same guide twice or there's an access problem we can't fix.
Refund timing
Approved refunds go back to the original payment method when possible. After we issue a refund, your bank or payment provider may need a little more time to finish processing it.